You are trying to set a Ticket as irrelevant but action Set as Irrelevant is grayed out.
SAP Cloud for Customer
Reproducing the Issue
Prerequisite: you have already created a Ticket 123 (123 represents the Ticket ID).
- Go to the Service workcenter.
- Go to the Tickets view.
- Select the Ticket ID 123.
- Click the chevron button.
- Notice that action Set as Irrelevant is grayed out.
Set as Irrelevant action is grayed out when the Ticket has status set to Completed/Closed or to custom status which internal mapping is mapped to Completed.
When the Ticket status is set to Completed/closed, only the status field is available for editing and no functional actions are available until Ticket status is changed to In Process.
This is an expected system behavior.
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