Symptom
Customers reporting that their new RMK test instance is down or not accessible. This may be also needed when it is not possible to preview sites using CSB.
Note: The actions mentioned below must be performed by the Implementation Partner.
Environment
SAP Successfactors Recruiting Marketing
Reproducing the Issue
-
Log in to command center.
- Click on Site Tab > Site Set up
- Click on Info tab then click on the GO button to access the Site URL.
- Site is not accessible.
Cause
Site URL has not been configured properly by the partner of the customer.
Resolution
-
Customer needs to contact their partner to configure the correct Site URL of the new test instance.
- Correct Site URL configuration.
- Rackspace Stage - foldername.valhalla.stage.jobs2web.com
- DC2 Stage - foldername.valhalla2.stage.jobs2web.com
- DC10 Stage - foldername.valhalla10.stage.jobs2web.com
- DC12 Stage - foldername.valhalla12.stage.jobs2web.com
- DC17 Stage - foldername.valhalla17.stage.jobs2web.com
- DC19 Stage - foldername.valhalla19.stage.jobs2web.com
- DC22 Stage - foldername.valhalla22.stage.jobs2web.com
- DC23 Stage - foldername.valhalla23.stage.jobs2web.com
- DC30 Stage - foldername.valhalla30.stage.jobs2web.sapsf.cn
- DC42 Stage - foldername.valhalla42.stage.jobs2web.com
- DC44 Stage - foldername.valhalla44.stage.jobs2web.com
- DC55 Stage - foldername.valhalla55.stage.jobs2web.com
Note: SSL certificates for all stage servers are managed by sap so there is no requirement to setup a certificate.
Note that setting up the URL is not enough, CSB must be enabled under Site Settings. See KBA 2845829
See Also
2845829 - Error when opening RMK stage site URL
Keywords
rmk, csb, url, test, stage, site url, career site , KBA , LOD-SF-RMK-CSB-CFG , Site Config, import & export, Site Locales, Translations , LOD-SF-RMK-ADM , Administration, Setting, Permissoin & RBP, RecruiterSyn , How To