2530506 - Duplicate Syntax Tags available in Notification Template, but do not pull back data

• Syntax Tag added to Notification Template via the WYSIWYG (rich text) Editor, but is not returning data
• There are multiples of the same Syntax Tag

SAP SuccessFactors Learning Management System (LMS)

1. Logon to LMS Admin
2. Navigate to System Admin > Configuration > Notification Templates
3. Open the problematic template (example: Template ID is SystemEnrollmentNotification)
4. Click "Messages" tab on left and click "Launch Editor" to launch the Rich Text editor
5. Scroll the Syntax Tags on the left and note there is a duplicate
6. Add both to the template
7. When the notification is received, the Syntax Tags are displayed and not the expected data

Example: List User Names should list a roll-up of Users enrolled in a learning

A duplicate of the syntax tag exists in the database

• The duplicate entry needs to be removed
• Please open a Support case and reference this KBA

Workaround:

• Use the Plain Text Editor and manually enter a single Syntax Tag of one of the duplicates instead of using the WYSIWYG editor

SF SuccessFactors LMS Learning Notification Syntax Tag multiple duplicate same data display resolve return WYSIWYG rich text html editor , KBA , LOD-SF-LMS-NOT , Notifications , Problem