Symptom
Tokens below are not populating in the Offer Letter:
- [[VP_OF_STAFFING_EMAIL]]
- [[VP_OF_STAFFING_FAX]]
- [[VP_OF_STAFFING_PHONE]]
- [[COORDINATOR_EMAIL]]
- [[COORDINATOR_FAX]]
- [[COORDINATOR_PHONE]]
- [[HIRING_MANAGER_EMAIL]]
- [[HIRING_MANAGER_FAX]]
- [[HIRING_MANAGER_PHONE]]
- [[RECRUITER_EMAIL]]
- [[RECRUITER_FAX]]
- [[RECRUITER_PHONE]]
- [[SECOND_RECRUITER_EMAIL]]
- [[SECOND_RECRUITER_FAX]]
- [[SECOND_RECRUITER_PHONE]]
- [[SOURCER_EMAIL]]
- [[SOURCER_FAX]]
- [[SOURCER_PHONE]]
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Generate an Offer Letter
- Select an Offer Letter template containing mentioned tokens
- Click on Preview and notice that the tokens do not pull any values
Resolution
The reason why these tokens are not returning any value on offer letter is because the fields IDs where the data should come from are not configured on the Job Requisition template. Field IDs below should be defined in the Job Requisition template and should be of field type = "derived":
- vpOfStaffingEmail
- vpOfStaffingFax
- vpOfStaffingPhone
- coordinatorEmail
- coordinatorFax
- coordinatorPhone
- hiringManagerEmail
- hiringManagerFax
- hiringManagerPhone
- recruiterEmail
- recruiterFax
- recruiterPhone
- secondRecruiterEmail
- secondRecruiterFax
- secondRecruiterPhone
- sourcerEmail
- sourcerFax
- sourcerPhone
Keywords
Recruiter, e-mail, Email, Hiring, Manager, Phone, Sourcer, Token, Missing, Value , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem
Product
SAP SuccessFactors Recruiting all versions