SAP Knowledge Base Article - Public

2530619 - Tokens for Job Requisition's Operator's email, fax or phone do not populate values in the Offer Letter

Symptom

Tokens below are not populating in the Offer Letter:

  • [[VP_OF_STAFFING_EMAIL]]
  • [[VP_OF_STAFFING_FAX]]
  • [[VP_OF_STAFFING_PHONE]]
  • [[COORDINATOR_EMAIL]]
  • [[COORDINATOR_FAX]]
  • [[COORDINATOR_PHONE]]
  • [[HIRING_MANAGER_EMAIL]]
  • [[HIRING_MANAGER_FAX]]
  • [[HIRING_MANAGER_PHONE]]
  • [[RECRUITER_EMAIL]]
  • [[RECRUITER_FAX]]
  • [[RECRUITER_PHONE]]
  • [[SECOND_RECRUITER_EMAIL]]
  • [[SECOND_RECRUITER_FAX]]
  • [[SECOND_RECRUITER_PHONE]]
  • [[SOURCER_EMAIL]]
  • [[SOURCER_FAX]]
  • [[SOURCER_PHONE]]

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Generate an Offer Letter
  2. Select an Offer Letter template containing mentioned tokens
  3. Click on Preview and notice that the tokens do not pull any values

Resolution

The reason why these tokens are not returning any value on offer letter is because the fields IDs where the data should come from are not configured on the Job Requisition template. Field IDs below should be defined in the Job Requisition template  and should be of field type = "derived":

  • vpOfStaffingEmail
  • vpOfStaffingFax
  • vpOfStaffingPhone
  • coordinatorEmail
  • coordinatorFax
  • coordinatorPhone
  • hiringManagerEmail
  • hiringManagerFax
  • hiringManagerPhone
  • recruiterEmail
  • recruiterFax
  • recruiterPhone
  • secondRecruiterEmail
  • secondRecruiterFax
  • secondRecruiterPhone
  • sourcerEmail
  • sourcerFax
  • sourcerPhone

Keywords

Recruiter, e-mail, Email, Hiring, Manager, Phone, Sourcer, Token, Missing, Value , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions