2530633 - SM_COLL<SID> causes WEB Services Logical Port Creation error

• On step 7 Finalize Configuration, activity WEB Services Logical Port Creation is failing with the error below:

Java Communication user is not operational; activity cancelled

• On error details, it is explained that: The Java communication user to the managed system ( SM_COLL<SID> ) is not flagged as ready to be used

• On Maintain Users step, SM_COLL<SID> user is with red status saying the roles are ok:

• The user will eventually get locked, but you know the password for this user and testing logon (via browser or RFC) is successful.
• Note  1716651 was reviewed and steps followed, but issue is not resolved after that.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP Solution Manager 7.2

SMD_COLL_SID, Java Communication user, Solution Manager , WEB Services Logical Port Creation , KBA , SV-SMG-INS-CFG-MNG , Managed System Configuration , Problem