SAP Knowledge Base Article - Public

2530642 - Error "Object reference not set to an instance of an object" occurs when starting Analysis for Office

Symptom

When trying to start Analysis for Office, the error "Object reference not set to an instance of an object" occurs and AO is not starting.

The entry below can be found in traces:
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Error finding plugins at path C:\Program Files (x86)\SAP BusinessObjects\Office AddIn\Plugins\ with expression *Plugin.dll:
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Environment

SAP Analysis for Microsoft Office

Reproducing the Issue

  1. Try to start Analysis for Office;
  2. Confirm error message;
  3. Confirm that Analysis is not visible in Excel.

Resolution

  1. Uninstall Analysis for Office via control panel;
  2. Delete all content from "C:\Program Files (x86)\SAP BusinessObjects\Office AddIn\Plugins";
  3. Install Analysis for Office again.

See Also

2129389 - Analysis 2.x log / Trace Files

Keywords

error, start, disabled, disable, unable, exception, initializing, starting, opening, open , KBA , BI-RA-AO-XLA , Excel Addin , Problem

Product

SAP Analysis for Microsoft Office all versions