SAP Knowledge Base Article - Public

2530685 - Additional Bank Detail Issue in Direct Deposit Panel in Onboarding 1.0


Bank Country is Mandatory error message while Hiring Candidate from Onboarding to Employee Central (EC)

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SucccessFactors Onboarding
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Hire a candidate from Manage Pending Hires
  2. Notice an error message stating the Bank Country cannot be empty


This error is a consequence of changes done in the Direct Deposit panel

  1. Fill Direct Deposit panel
  2. Select Yes for "Additional bank information"
  3. In the additional panel, fill a few fields and decided not to have this extra information so, click the Back button
  4. Select NO for Additional Bank information and complete the process
  5. The system captures the value entered in "Additional Bank Information" regardless of the Next/Back button being pressed
  6. If the Additional Bank information panel is used (even later it is made as NO), EC expects mandatory details to be passed which are supposed to be captured in the Additional Bank information panel, thus giving the Error message while hiring


Set assign Actions in Super Admin after the completion of Step 2

  1. Go to Super Admin > Processes > Step 2
  2. From the left, click on Assign Actions
  3. Click Add Action, Name: Set HRData Key, Execution Type: On Finish
  4. Add Filter: SAP_DD_Additional Equals N
  5. Add Parameters and set all value keys below as empty
  • SAP_AccountType_1
  • SAP_Amount_1
  • SAP_RoutingNumber_1
  • SAP_AccountNumber_1
  • SAP_BankCountry_1
  • SAP_BankCountry_text_1
  • RoutingNumber_Validate_1
  • AccountNumber_Validate_1

set actions.png

  1. The above sets all above key values as Empty after completion of Step 2, allowing flow between ONB and EC. No error will be displayed

Note: This is for the case when additional bank information details are not needed, but because of pressed back button, keys are captured


sf, success factors, ONB, OBD, EC, on boarding, MPH , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors Onboarding all versions