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SAP Knowledge Base Article - PreviewSymptom
You have maintained multiple ticket types for E-mail Addresses with Channel Direction Inbound Only in Administrator.
However, wrong ticket type is assigned for tickets.
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Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To
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