2530845 - Tile in sm_workcenter cannot be opened due to "HTTP request failed" or "Unable to load groups"

Symptom 1:

When trying to open some tiles in transaction SM_WORKCENTER, there are no tiles displayed or some tiles are missing.

Symptom 2:

When opening some tiles in transaction SM_WORKCENTER, the error "HTTP request failed" is displayed as following screenshot:

Clicking on "Show Details" to see the text "call was terminated because the corresponding service is not available" in the long detailed text.

Aleternatively, the following error "Failure - Unable to load groups" may appear:

Or the following error might appear: "Backend request for populating config model failed." The error details are as follows: "No System Alias found for Service."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP Solution Manager 7.2

HTTP request failed; Backend request for populating config model failed; No System Alias found for Service; , KBA , SV-SMG-INS-CFG , Setup and Configuration of the Solution Manager system , Problem