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SAP Knowledge Base Article - PreviewSymptom
In a Registered Product along with the Account you are maintaining the End Customer in Involved Parties.
When a Service Ticket is being created with that Registered Product, in the Involved Parties facet you do not find the End Customer getting populated from the Registered Product.
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Environment
SAP Cloud for Customer core applications
Product
SAP Cloud for Customer core applications all versions
Keywords
Tickets, End Customer, Registered Product, Involved Parties, Determination , KBA , LOD-CRM-SRP-PAP , Ticket - Party Processing , How To
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