SAP Knowledge Base Article - Preview

2530969 - Workflow Rule to Send Out an E-Mail After Receiving a Ticket is not Getting Triggered

Symptom

A Workflow Rule to send an E-Mail to the Contact of an Account or Individual Account for a Ticket after a Ticket was created is not getting triggered.


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Environment

SAP Hybris Cloud for Customer

Product

SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711

Keywords

Workflow Rule, Send out Email, , KBA , LOD-CRM-EMP , Employee , How To

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