SAP Knowledge Base Article - Public

2530992 - Error when sending an SMS to a candidate

Symptom

You receive an application error when attempting to contact a candidate via SMS.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1.  Select a candidate > Action dropdown > Contact candidate.
  2.  Select 'SMS' radio button.
  3.  Select a template or write the body of the message.
  4.  Click 'Next'.
  5.  Click 'Send'.
  6.  Receive an error.

Cause

The 'From' field contains a recruiting user's name, but doesn't contain an email address.

sms from.png

Resolution

Ensure the 'From' field contains a valid email address

Keywords

Contact, Email, Message, I'm Done , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions