Symptom
You receive an application error when attempting to contact a candidate via SMS.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Select a candidate > Action dropdown > Contact candidate.
- Select 'SMS' radio button.
- Select a template or write the body of the message.
- Click 'Next'.
- Click 'Send'.
- Receive an error.
Cause
The 'From' field contains a recruiting user's name, but doesn't contain an email address.
Resolution
Ensure the 'From' field contains a valid email address
Keywords
Contact, Email, Message, I'm Done , KBA , LOD-SF-RCM , Recruiting Management , Problem
Product
SAP SuccessFactors Recruiting all versions