SAP Knowledge Base Article - Public

2530992 - Error when sending an SMS to a candidate


You receive an application error when attempting to contact a candidate via SMS.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1.  Select a candidate > Action dropdown > Contact candidate.
  2.  Select 'SMS' radio button.
  3.  Select a template or write the body of the message.
  4.  Click 'Next'.
  5.  Click 'Send'.
  6.  Receive an error.


The 'From' field contains a recruiting user's name, but doesn't contain an email address.

sms from.png


Ensure the 'From' field contains a valid email address


Contact, Email, Message, I'm Done , KBA , LOD-SF-RCM , Recruiting Management , Problem


SAP SuccessFactors Recruiting all versions