Symptom
- Supervisor clicks on My Employees tab and sees a previous supervisee
- My Employees tab shows users which are not directly reporting to the affected supervisor
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning Management System
Reproducing the Issue
- On Learning home page, click "My Employees" tab.
- A person that is not a supervisee anymore is being listed.
Cause
- You were assigned as an Alternate Supervisor for the employee by a System Administrator.
- This employee have 2 or more accounts in the system and you are still assigned as a supervisor to one of the accounts.
Resolution
- Go to the User Record of the person that is being listed as a supervisee and check if there is another person listed as an Alternate Supervisor.
- If there is no Alternate Supervisor, perform a User Search filtering by the supervisor's UserID (if Supervisor field is not available, click Add/Remove criteria to add this field to the search criteria)
- The system will then list all accounts that are associated to that supervisor.
See Also
Keywords
SF, Success Factors, LMS, learning, supervisor, my classes, organization view, employee, user, supervisee , KBA , LOD-SF-LMS-INS , Instructors and My Classes , Problem
Product
SAP SuccessFactors Learning all versions