Symptom
Any of the following errors may occur when trying to connect to LMS Database using PRD (Plateau Report Designer):
- HTTP 502:
org.eclipse.birt.report.data.oda.jdbc.JDBCException: There is an error in get connection, java.sql.SQLException: java.io.IOException: Server returned HTTP response code: 502 for URL: https://customer-stage.plateau.com/vjdbc/vjdbc at sun.net.http://www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source) at sun.net.http://www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
- HTTP 504:
org.eclipse.birt.report.data.oda.jdbc.JDBCException: There is an error in get connection, java.sql.SQLException: java.io.IOException: Server returned HTTP response code: 504 for URL: https://customer-stage.plateau.com/vjdbc/vjdbc at sun.net.http://www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source) at sun.net.http://www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
- Error to connect:
org.eclipse.birt.report.data.oda.jdbc.JDBCException: There is an error in get connection, java.sql.SQLException: java.io.EOFException at java.io.ObjectInputStream$BlockDataInputStream.peekByte(Unknown Source) at java.io.ObjectInputStream.readObject0(Unknown Source) at java.io.ObjectInputStream.readObject(Unknown Source) at de.simplicit.vjdbc.servlet.ServletCommandSinkJdkHttpClient
Environment
- SAP SuccessFactors HXM Suite
- SAP SuccessFactors Learning
- Plateau Report Designer
Reproducing the Issue
- Use PRD to connect to an LMS Stage database
- The connection is refused
Resolution
Please submit a support case to the Cloud Support team, providing ALL the following information:
- Error message (in a TXT file + screenshot)
- VJDBC URL
- Admin ID used to login in PRD
Keywords
SF, success factors, LMS, PRD, rpt, connection issue , KBA , LOD-SF-LMS-PRD , VJDBC Setup or Connection Issues , Problem