SAP Knowledge Base Article - Public

2531476 - New Button for Sales Order Creation as Follow up of Sales Quote is Grayed


You want to create a sales order as a follow-up document of a sales quote and you see that the new button is grayed out


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Work center.
  2. Go to the Sales Quote view.
  3. Open the quote XYZ (where XYZ is the ID of the Sales Quote).
  4. Navigate to the Sales Documents facet.
  5. Go to the Sales Orders section.

You see that the New button is grayed out.


The moment you create a sales order as a follow up document of a sales quote, the status of the sales quote will be set to completed and you will not be able to create further documents.  As of now, from one sales quote you can create only one sales order.


This is the expected system behavior.

See Also

2386351 - New Button in Sales Quote not Enabled


KBA , LOD-CRM-OPP , Opportunity Management , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions