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SAP Knowledge Base Article - PreviewSymptom
When creating a ticket the Sales Organisation is being determined from the employee sales data instead of the account sales data.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Sales, Org, Sales Data, Employees, ticket, wrong sales org, party determination, division, channel , KBA , LOD-CRM-SRP , Service Request Processing , How To
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