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2531612 - E-Mail created from 'Send E-Mail' is displayed with no any information

Symptom

  • Send an E-Mail for an incident, the E-Mail is sent out successfully (in T-code SOST, the E-Mail is seen. And the recipient gets the E-Mail properly). But it is no possible to display the E-mail from 'Related Transactions' assignment block. The E-Mail will look like this.
    mail blank.png
  • Send an E-Mail for an incident. An activity will be created also. But for this activity, partner '00000807'( Mail Sender FROM' ) is not assigned.


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Environment

  • SAP enhancement package for SAP Customer Relationship Management

Product

SAP Solution Manager 7.2 ; SAP enhancement package for SAP CRM all versions

Keywords

AIC_INCIDENT_H, SRQM_REL_TSER, SRQM_REL_TSER/RelatedTServiceEL, BT126H_MAIL, BT126H_MAIL/send_screen, CL_SRQM_REL_RELATEDTSERVI_IMPL, EH_ONTOBT1O, btdocflow, CL_CRM_SEND_SCREEN_IMPL, IP_DISPLAY_EMAIL, EDIT_OR_DISPLAY_EMAIL, GET_MAILS_OF_BUSINESS_OBJECT, CL_CRM_EMAIL_UTILITY, CL_BINARY_RELATION, READ_LINKS_OF_BINREL, read_links_of_binrel_by_ref, cl_binary_relation, CA_OBL_BINREL, READ_LINKS, SRBCSBREL, IF_OS_CA_SERVICE~SAVE, CL_OBJECT_POOL, SAVE_GUIDS, LT_GUIDS, op_guid, LT_GUIDS_SAVE, CRM_EMAIL_CREATE_ACTIVITY, CRM_EMAIL_SEND_EMAIL, BAPI_ACTIVITYCRM_CHANGEMULTI, CRM_ORDER_MAINTAIN, BAPI_TRANSACTION_COMMIT, lt_events, CRM_EVENT_PASS_INFO_EXE_OW, gt_plan_exets, SAPLCRM_EVENT_OW, BAPI_ACTIVITYCRM_CHANGEMULTI, AUTHORITY_CHECK, SAPLBUBA_4, B_BUPA_RLT, IV_AKTYP, IV_RLTYP, cl_crm_email_utility, link_activity, SEARCH_BUPA_COMMON_PART, BUPA_SEARCH_2, BUPA_SEARCH, CREATE_ACTIVITY, CL_CRM_SEND_SCREEN, ON_SEND, 000000E2, 00000804, 00000807, 00000022, Mail Recipient TO, Mail Sender FROM, Person Responsible, B_BUPA_RLT, email, mail , KBA , CRM-BF-ML , Email Management , CRM-MD-BP , Business Partners , SV-SMG-SUP , Service Desk / Incident Management , CRM-BTX-SRQ-BF , Basic functions , Problem

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