SAP Knowledge Base Article - Public

2531704 - Unable to Send SMS Content With More Than 160 Characters


You have sent an outbound SMS however user received only 160 characters.


SAP Cloud for Customer.


By standard C4C does not allow SMSs with more than 160 characters for outbound messages.


In case of using SAP SMS 365 provider, you can use SplitText option to send more than 160 characters. Please find more details in the Help Center document with the title "Configuring SMS Channels".

In case your SMS provider accepts SMS splits, you can add to the SMS mashup the following content


This will result in the SMS being split in 2 different messages, each one containing 160 characters.


SMS, Channel, SMS Integration, C4C, Cloud for Customer, Service, Ticket, Service Request, Workflow, Messaging, Characters, Limit, 160, Messaging length should not exceed 160 characters, Length, , KBA , LOD-CRM-SC-MES , Messaging / SMS , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions