The issue described in this incident cannot be resolved by our complimentary Customer Support, since the cause of the error lies in a customer or partner modification of the SAP standard system or in a customer development.
Please contact the Author of the custom solution to check their implementation.
SAP Cloud Product Support
SAP Business ByDesign
SAP Hybris Cloud for Customer
SAP Cloud for Travel on Demand
KBA , SRD-CC , Cross Components , How To