Symptom
“Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.”
- While upgrading from a lower Support Pack Level to a higher Support Pack
- see "Installing Support Packages and Hotfixes")
- there are inconsistencies with the synchronization of the models between the HAC nodes
- Some VUs are in SP7 at the HAC level and others are in SP10 releases at the Virtual Unit level
- The below screenshot illustrates this example:
- In the VUA logs "Virtual Unit Administrator", there are similar errors as seen below (some variables could be different from customer to customer):
- ERR> VUMEngine::RemoveHotfixConfigParameters:Remove configuration parameters of hotfix [7.0.7.8] : Virtual unit = [VU_BCM_PSTN_ACME], Software = [SIP Bridge]:engine : Hotfix [7.0.7.8] for software instance [SIP Bridge] was not found from virtual unit description file [C:\SAP\BCM\VU\VU_BCM_PSTN_ACME\vuinfo\vuinfo.xml]
- ERR>Operation FAILED
RemoveModuleConfig.js: ERR> Failing SQL was:
RemoveModuleConfig.js: ERR> Failed to get virtual unit id,
error=Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record - ERR> VUMEngine::AddHotfix:Add hotfix [7.0.10.15] to virtual unit [VU_BCM_PSTN_ACME] / software [SIP Bridge]:
file system : Missing hotfix directory [C:\SAP\BCM\VU\[YOUR_HAC_NODE]\bin\SIP Bridge\hotfix\7.0.10.15]
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, error upgrading , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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