SAP Knowledge Base Article - Public

2532236 - To be expired item that is a part of curricula cannot be seen on user's learning plan

Symptom

  • User receives expiration messages about to be expired item
  • Affected item is a part of curricula with assignment type OPTIONAL
  • User cannot see affected item on his/her learning plan
  • Admin can see affected item when navigates to user's record > assigned items

Environment

Learning Management System (LMS)

Reproducing the Issue

1. Create a curricula and add one item to it

2. In curricula settings, set assignment type as OPTIONAL ( Curricula record > contents > edit >edit)

1.PNG

3. Assign curricula to user

4. User receives expiration notification from LMS about item from curricula that is going to expire

5. User navigates to his learning plan and cannot see affected item

Cause

  • The User has chosen the option to "Hide" the item from Learning Plan since it the assignment type was optional from the curriculum

2.PNG

Resolution

  • In order to Unhide the item to be displayed back on user home page, user needs to visit the curriculum details page and then use the option to Unhide the Item to re-appear on learning plan
  • User can navigate to curriculum tile > go to curriculum status page where the curricula will be listed > once user clicks on the curricula it will shown the items available in it. User will be able to find the option to show on learning plan next to the item.

3.PNG

4.PNG

5.PNG

 

  • Alternatively, admin has to change the assignment type to required alongside setting the effective date to make it re-appear for the user in affected curricula record > contents > edit >edit

Keywords

item hidden from user's learning plan, show on learning plan, hide from learning plan , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-CUR , Curricula , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SuccessFactors Learning 1508