SAP Knowledge Base Article - Public

2532425 - Workflow Rule Did Not Execute

Symptom

A Workflow Rule did not trigger an email activity.

Reproducing the Issue

  1. Go to the Administrator work centre.
  2. Open the Workflow Rules view.
  3. Select the Actions wheel and choose Workflow Log.
  4. The Workflow Rule ABC (ABC represents to Workflow Rule ID) is not visible.

Cause

The Workflow Rule has not been correctly configured in the Administrator work centre.

Resolution

Please refer to the following links for the steps to correctly configure Workflow Rules:

https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1708/en-US/187a2d5d763d1014be95e643aac891bc.html

https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1708/en-US/f06f95a7beb74f90acc81b68e1f8b1d8.html

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer add-ins 1708