2532465 - Two entries for the same item in the user's "Assigned Items" tab

In the user's "Assigned Items" tab within the Admin view, there are two assignments for the same item: one entry is regarding a self-assignment and the other is regarding a class

SAP SuccessFactors Learning

1. Log into HXM > navigate to Learning Administration > People > Users >
2. Search the required user > open the record > go to the "Assigned Items" tab >
3. Check the list of assigned items

The scenario happens when the user already had the item assigned to them, and afterwards the users gets registered into the class.

Both assignment entries will appear in the "Assigned Items" tab if the user has the item assigned and later on gets registered into a class. That is, when the user gets assigned an item (or self-assigns the item), this entry will appear in the user's "Assigned Items" list within the Admin view. Later on, when registering into a class for this particular item, another entry will appear with Origin being "Class".

Both entries will be removed from the user's "Assigned Items" tab once the item is completed, and only one entry will be recorded in the "Completed Items" tab.

For only one record to appear in the "Assigned Items" tab, the user needs to register (or be registered) in the class without having the item assigned, this way only the entry with Origin: Class will appear in the user's "Assigned Items" tab in the Admin side.

If the user has both entries but later on decides to withdraw from the class, they will be prompted with a warning saying "Do you want to remove the associated item from the Learning Plan?". If the user chooses "Yes", both entries will be removed from the "Assigned Items" tab and, consequently, from the user's Learning Plan.

Note that the user will always see only one entry of the item in the Learning Plan, even if there is more than one entry being shown in the Admin side regarding the same item, as explained at 2603530

2603530 - Item assigned more than once do not appear on the user's Learning Plan

2074292 - Withdrawing Registered Users from Classes and Removing Learning Items from User Learning Plan

Register, Class, Duplicate, Multiple, Assign, Assigned Items, Learning Plan, Record , KBA , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-USR , User Entity , How To