SAP Knowledge Base Article - Public

2532499 - Job Application Custom token/Job Requisition Custom token in Offer Letter is Not Getting Resolved in Recruiting


  • Application custom tokens are pulling data on the offer letter from the Offer detail (Offer Approval) instead of the latest value from the application.
  • Job Application Custom tokens or Job Requisition Custom tokens in Offer Letter are not getting resolved.


SAP SuccessFactors Recruiting

Reproducing the Issue

  1. A custom field is defined in the application template
  2. It is also defined as a custom token from the application in provisioning
  3. Same custom field is in the Offer Detail template (Offer Approval)
  4. The custom token is used in the offer letter
  5. When updating the value in the application it pulls the data from the Offer detail (Offer Approval) instead of the new data entered in the Application


This is an expected behavior, Offer detail (Offer approval) works in conjunction wth Offer letter.

This issue occurs in the following situations:

  • The field is defined on the Offer Detail template as a field derived from Job Application template or Job Requisition template.
  • The field is added as a reportable field, meaning that users can enter a different value on the Offer Detail.
  • The field on the Offer Detail has been left blank.

If the Job Application field or the Job Requisition field is defined on the Offer Detail template, the Custom Job Application token or the Custom Job Requisition token will retrieve the data from the latest Offer Detail, rather than the Job Application or the Job Requisition.

The token is not getting resolved because the field on the Offer Detail is left blank.

Note: This token behavior is specific to Offer Letters.


Whatever the value approved in the Offer detail, will be used in the token when sending an Offer letter even if a new value is entererd in the Application

See Also

  • KB article 2829856 - Custom Job Offer Detail Token in Offer Letter is Not Getting Resolved - Recruiting Management
  • KB article 2823512 - How are Standard and Custom fields permissioned as read or write in the Offer Detail template
  • KB article 2081508 - Custom Reportable Recruiting Fields - Recruiting Management


sf, success factors, Offer Letter, Offer Approval, Offer Detail, RCM, JOB_REQUISITION_CUSTOM, JOB_APPLICATION_CUSTOM , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem


SAP SuccessFactors Recruiting all versions