SAP Knowledge Base Article - Public

2532581 - Unable to retrieve data from Datasource error with Hybris marketing Cloud


  • Set up the integration of SAP Analytics Cloud  (also called BusinessObjects Cloud BOC) with SAP Hybris Marketing Cloud using SAML SSO. As per Link
  • Download and set up SAP BusinessObjects Cloud content package
  • Stories working as expected for user setting up the samples and connection
  • Other users have error "Unable to retrieve data from Datasource error"


  • SAP Analytics Cloud 2017.16 (SAC)
  • S/4Hana
  • SAP Hybris Marketing Cloud



  • Unknown


  • Problem resolved in SAP Analytics Cloud 2017.17

See Also


EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, , KBA , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , Problem


SAP S/4HANA Cloud 1708