2532750 - First record from file is skipped after the User Connector

Symptom

After running the User Connector – SF, it can be observed that the first user row in the file was skipped and not processed.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

As a Learning admin, create a csv. file with two test users and place it in SFTP

Run the User Connector - SF
Once completed, check the results via the "View Results" button

In the results, it is possible to see that only one record has been processed

The other user from file was not processed and cannot be found in Learning.

Cause

The User Connector - SF file consists of two headers.
The first and second rows are the headers that define each of the columns.
The first header row is related to the fields' names from BizX. The second header row is related to the fields' names in file are names from Learning.

Resolution

Add the missing header row in the file.

The corresponding fields' names can be found in the Connector workbook. For customized fields, the connector configuration should be checked in the System Administration > Configuration > System Configuration > CONNECTORS.

Alternative method for the single header file: Editing System Configuration for Learning Integration.

Regarding the implementation and usage of the Learning connectors, it is recommended to engage the SAP team that delivers services or an SAP Certified Partner to review and perform adjustments in the connector configuration.

Keywords

user, connector, file, row, user, skip, create, record, header, missing, sfuser.connector.input.file.header.skip.records.count , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning all versions

2532750 - First record from file is skipped after the User Connector - SF running