SAP Knowledge Base Article - Public

2532750 - First record from file is skipped after the User Connector - SF running


After running the User Connector - SF, it is possible to notice that the first user row of the file was not read, it was skipped.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Learning

Reproducing the Issue

  1. As a Learning admin, create a csv. file with two test users and place it in SFTP >


  1. Run the User Connector - SF >
  2. Once completed, check the results via the "View Results" button >




  1. In the results, it is possible to see that only one record has been processed >


  1. The other user from file was not processed and cannot be found in Learning.


  • The User Connector - SF file consists of two headers.
  • The first and second rows are the headers that define each of the columns.
  • The first header row is related to the fields' names from BizX. The second header row is related to the fields' names in file are names from Learning.


Add the missing header row in the file.


The corresponding fields' names can be found in the Connector workbook. For customized fields, the connector configuration should be checked in the System Administration > Configuration > System Configuration > CONNECTORS.

Alternative method for the single header file: Editing System Configuration for Learning Integration.

Regarding the implementation and usage of the Learning connectors, it is recommended to engage the SAP team that delivers services or an SAP Certified Partner to review and perform adjustments in the connector configuration.

See Also

Importing User Data from Platform with User Connector - SF

2149831 - SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud]

2404463 - SuccessFactors Learning Connector Workbooks FAQs

2668004 - BizX to LMS User Connector - SF Troubleshooting


user, connector, file, row, user, skip, create, record, header, missing, sfuser.connector.input.file.header.skip.records.count , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-CON , Connectors , Problem


SAP SuccessFactors Learning all versions