2532858 - Approval Process Defined by Sales Units is Not Working

The approval process for an Object to be defined by Sales Units was created, but it is not being triggered for the desired sales unit.

SAP Cloud for Sales

1. Go to the Sales work center.
2. Go to the the desired object, for example, Sales Quotes view.
3. Click on New.
4. Enter any account.
5. Enter sales unit ABC or YYY (ABC stands for the name of the sales unit and YYY for the ID number of the specific unit).
6. Click on Save and Open.
7. Click on Actions and then Submit.

Result: The sales quote status is: Approval not Necessary.

In the Approval Process it was used the Compare Operator of "matches pattern" for condition Sales Unit.

The sales units in the system are of format "YYY - ABC", but in your approval process, the value to compare with "matches pattern" is ABC or YYY (name or ID only).

In the approval process condition, enter the value YYY - ABC (ID - name) to use with "matches pattern" operator.

You can just copy the ID and name of the Sales Unit from Org Structures and paste in the approval process condition value.

KBA , LOD-LE-CQP , Customer Quote Processing , LOD-CRM-OPP , Opportunity Management , LOD-LE-CQP-CO , Lean Sales Orders , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions