SAP Knowledge Base Article - Preview

2533277 - Errors When Creating Ticket From Sales Document With Items


You encounter error messages when creating a ticket from a sales document (sales quote, sales order or opportunity):

  • 'Error in business conf.; item type code not determined; report case'
  • 'Error in business conf.; item type not valid; report case'
  • 'Item XYZ: processing code is not valid. Please check' (XYZ represents the item number).



SAP Cloud for Customer


SAP Cloud for Customer add-ins all versions


Sales Quote, Sales Order, Opportunity, Ticket, Items, Error, Item Type Code , KBA , LOD-CRM , Cloud for Customer , How To

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