Symptom
You encounter error messages when creating a ticket from a sales document (sales quote, sales order or opportunity):
- 'Error in business conf.; item type code not determined; report case'
- 'Error in business conf.; item type not valid; report case'
- 'Item XYZ: processing code is not valid. Please check' (XYZ represents the item number).
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions
Keywords
Sales Quote, Sales Order, Opportunity, Ticket, Items, Error, Item Type Code , KBA , LOD-CRM , Cloud for Customer , How To
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