SAP Knowledge Base Article - Public

2533358 - Company Org Chart | Org Chart isn't displaying in the Organization Information


  • Org Chart isn't displaying in the Organization Information;
  • I can't access SuccessFactors Org Chart;
  • Org Chart Tab isn't visible to my user under Organization Information;
  • How do I get access to Company Org Chart in SuccessFactors?


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Log in into the instance;
  2. Navigate to Organization Info;
  3. Org chart option isn't visible next to the "Resource" tab.


This scenario could've been caused by two likely reasons:

  • The feature "Limit org chart access to succession org chart users" is enabled in provisioning, and/or;
  • The affected user is missing the "Succession Org Chart" permission in Role-Based Permission settings.


In order to establish your access, go through the below steps for each possible cause, accordingly:

Step #1: Review whether or not the mentioned feature may be enabled in Provisioning:

  1. Log in into Provisioning > Company Settings
  2. Search for "Limit org chart access to succession org chart users" feature.
  3. Disable it if enabled.
  • Note: Only your partner and SuccessFactors Cloud Product Support have access to Provisioning.
  • If you don't have a partner, please reach the Support Team under this same component to assist you on this check.

Step #2: If above feature is enabled in provisioning then either disable it and follow the below steps to grant permission to the user who want to see the org chart tab:

  1. Log in into the instance;
  2. Go through Admin Center > Manage Permission Role;
  3. Select the required role that you want to grant permission to;
  4. Go through Succession Planners > Enable "Succession Org Chart Permission";
  5. Hit "Save".

By granting the permission and disabling the referred feature in provisioning, the affected user should be able to see the Org Chart tab now.

NOTE: Affected user might need to logout and log back in again to refresh their RBP settings on the browser.

See Also

Master Guide - Setting Up and Using the Organization Chart


Org Chart, Succession org chart, Limit org chart, hide org chart, org chart permission, org chart feature , KBA , LOD-SF-PLT-ORG , Org Chart Issues , LOD-SF-SCM-ORG , Succession Org Chart , LOD-SF-PLT-RBP , Role Based Permissions , Problem


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