SAP Knowledge Base Article - Preview

2534062 - E-mail Sent Via Workflow Rule Does Not Show Up In Ticket Interactions

Symptom

You have created a workflow rule for a Ticket to send an E-Mail.

However, the E-Mail does not show up in the Ticket Interactions section.


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Environment

SAP Cloud for Customer.

Product

SAP Cloud for Customer add-ins all versions

Keywords

Ticket Interaction Workflow E-Mail Ticket ID missing not shown , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To

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