SAP Knowledge Base Article - Public

2534567 - Error Please use another survey, survey 123 has wrong category When Adding Survey to Email Template

Symptom

When adding a survey link to an E-mail Template for a Campaign you are facing the error message "Please use another survey, survey 123 (123 represents the survey ID) has wrong category" appears

Reproducing the Issue

  1. Go to the Sales Campaign work center.
  2. Go to the Campaigns view.
  3. Create a New Campaign.
  4. Set the Channel as E-mail.
  5. In Build facet, choose a target group, actions email and choose the email template ABC (ABC represnets the email template name).
  6. Open the e-mail template.
  7. Go to the Design facet. 
  8. Maintain the hyperlink to the survey 123.
  9. Error message "Please use another survey, survey 123 has wrong category" appears".

Cause

Survey 123 has a category different than "Satisfaction".
Only surveys of category "Satisfaction" can be added to the email template for using it in Campaigns.

Resolution

This is the expected system behavior.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711