SAP Knowledge Base Article - Public

2534722 - All End Users Personalized Settings Were Lost

Symptom

When you published changes for the screen, all personalized settings for end users were lost.

Environment

SAP Cloud for Customer

SAP Business ByDesign

Reproducing the Issue

Open system using Silverlight.

  1. Go to the screen you want to adapt.
  2. Click on Adapt.
  3. Click on Enter Adaptation Mode.
  4. Click on Adapt again.
  5. Click on Edit this screen.
  6. Make changes to the screen.
  7. In the Adapt tab, to the right, click on Publish.
  8. Select the box Overwrite individual personalization changes to this screen.
  9. Click on Publish.

All the personalized settings from the end users were lost.

Cause

When publishing the changes, you have selected the box Overwrite individual personalization changes to this screen from Step 7 above.

Resolution

This is the expected system behavior.

To not overwrite the personalized settings, follow the steps below:

  1. Go to the screen you want to adapt.
  2. Click on Adapt.
  3. Click on Enter Adaptation Mode.
  4. Click on Adapt again.
  5. Click on Edit this screen.
  6. Make changes to the screen.
  7. In the Adapt tab, to the right, click on Publish.
  8. Don't select the box Overwrite individual personalization changes to this screen.
  9. Click on Publish.

The changes will be added but the personalizations from end users will not be lost.

NOTE:It is not possible to revert back the changes from revert option

Keywords

Overwrite, Adaptation mode, Personalization, Publish , KBA , personalization , overwrite , publish , , adaptation mode , LOD-CRM-EMP , Employee , AP-RC-UIF-RT-B , ByD HTML5 Client (not for Cloud for Customer) , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer core applications 1705 ; SAP Cloud for Customer core applications 1708 ; SAP Cloud for Customer core applications 1711 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711