SAP Knowledge Base Article - Preview

2534852 - Initial Mail Not Copied In Reply on Ticket View Using HTML5 Client

Symptom

When you will reply an e-mail in tickets interactions using HTLM5 UI the original information coming from the website is not copied to the reply email.


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Product

SAP Cloud for Customer add-ins all versions

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

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