SAP Knowledge Base Article - Preview

2535248 - Sub-Ticket Can Be Created Despite Main Ticket Being Closed

Symptom

You are able to create a sub-ticket for an already closed ticket although it is not possible to close a ticket if a sub-ticket is still open.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

Ticket, Sub-ticket, Status , KBA , LOD-CRM-SRP , Service Request Processing , How To

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