SAP Knowledge Base Article - Public

2535960 - How to provide support access to Boomi Account

Symptom

  • Boomi account was purchased from Successfactors
  • Successfactors support team is not able to access your Boomi Account

Environment

Boomi

Reproducing the Issue

  • Successfactors support team is not able to search your Boomi account with the account ID

Cause

Under Boomi Settings --> Account Information --> Support Access Role --> The setting would be "No Access"

 ''

Resolution

  •  Please choose a role other than "No Access"

For Example:

    ''

  • Save the settings

Keywords

  • Not able to access Boomi account
  • Boomi account not visible
, KBA , how to provide support access to boomi a , LOD-SF-INT-BPI , Dell & Boomi Infrastructure , LOD-SF-INT , Integrations , How To

Product

SAP SuccessFactors HXM Core all versions