SAP Knowledge Base Article - Public

2536153 - Failed to connect to system with Live Connection to SAP HANA 2.0 in SAP Analytics Cloud


The following error occurs when you try to create a live connection to SAP HANA 2.0 in SAP Analytics Cloud (SAC):

  • Failed to connect to system.

This error also occurs in Chrome Developer tools:

  • {"Messages":[{"Number":42001,"Type":2,"Text":"InformationAccess Service GetServerInfo is not available. Install the SAP HANA EPM-MDS plugin."}]}


  • SAP Analytics Cloud
  • SAP HANA 2.0

Reproducing the Issue

  1. Create a live data Connection to SAP HANA 2.0.
  2. Notice the error.


SAP HANA 2.0 does not install SAP HANA EPM-MDS plug-in by default


Install the SAP HANA EPM-MDS plug-in per the SAP HANA 2.0 documentation.

The following steps show one possible method of installation.

  1. Download SAP HANA EPM-MDS
  2. Copy the SAR file (e.g. IMDB_EPMMDS_2020P_3-80002211.SAR) to /hana/local/downloads/install
  3. cd /hana/local/downloads/install
  4. Extract the SAR file (./SAPCAR -xvf Linuxx86_64-IMDB_EPMMDS_2020P_3-80002211.SAR)
  6. ./hdbinst
  7. Enter SAP HANA System ID: (e.g. HDB)
  8. WARNING: Will stop and start the SAP HANA system

See Also

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SAP Analytics Cloud 1.0