SAP Knowledge Base Article - Public

2536626 - Freight Value not Appearing in Service Order

Symptom

Freight field is showing blank in Service Order even though freight is maintained for Service Order.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Product and Service Portfolio work center.
  2. Go to Pricing and select sub view.
  3. Go to the Freights view.

Freight is maintained with respect to Service Order and its Released.

  1. Go to Service Orders work center.
  2. Go to Service Orders view.
  3. Select Service Order and click on Edit.

Freight field is blank.

Cause

The item maintained in this order is service (Eg- Item type: Service - time and material). Freight is applicable only for Products and not for Service item

Resolution

This is standard system behavior.

Keywords

freight, service item, pricing, service order, products , KBA , AP-SVO , Service Order Processing , How To

Product

SAP Business ByDesign all versions