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2536659 - HTTP 500 Internal Server Error accessing BILP / CMC

Symptom

  • Accessing BI Launchpad (BILP) / Central Management Console (CMC) results in a HTTP 500 Internal Server Error. The login prompt page is never displayed .
  • Details of the error (displayed on the page and can also be found in stderr.log) show the following:

    javax.servlet.ServletException: Servlet.init() for servlet equinoxbridgeservlet threw exception

    Root Cause:
    PM org.apache.catalina.core.StandardWrapperValve invoke
    SEVERE: Allocate exception for servlet equinoxbridgeservlet
    java.lang.RuntimeException: Could not find framework
    at org.eclipse.equinox.servletbridge.FrameworkLauncher.buildInitialPropertyMap(FrameworkLauncher.java:475)
    at org.eclipse.equinox.servletbridge.FrameworkLauncher.start(FrameworkLauncher.java:314)
    at org.eclipse.equinox.servletbridge.BridgeServlet.init(BridgeServlet.java:148)
    at javax.servlet.GenericServlet.init(GenericServlet.java:158)

  • Redeploy of the web applications using wdeploy does not fix the issue .
  • Issue seen with both HTTP and HTTPS modes .


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.2/4.3
  • Windows
  • Linux / Unix
  • All supported Tomcat versions. 

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

http 500, internal server error, acess, CMC, BILaunchpad, https, error, BI4, BI 4, Tomcat, memory. , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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