SAP Knowledge Base Article - Preview

2536698 - Business Partners maintained in ITSM Incident do not appear as contacts on SAP for Me Case created with "Send to SAP" action

Symptom

  • You have maintained multiple Business Partners as "Processor" and "Contact Person" in an Incident in SM_CRM, but when you use the "Send to SAP" PPF action to send data to the SAP Backend and create a Support Incident in the SAP for Me, only 1 entry appears in the "Contacts" header section when examining the Support Incident on the SAP for Me.
  • "Reported By" user in ZMIV VAR Incident is not replicated in SAP for Me Case when Incident is forwarded to SAP.


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SOLMAN , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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