SAP Knowledge Base Article - Preview

2536698 - Multiple Business Partners maintained in ITSM Incident do not appear as contacts on Support Portal Incident created with "Send to SAP" action


You have mantained multiple Business Partners as "Processor" and "Contact Person" in an Incident in SM_CRM, but when you use the "Send to SAP" PPF action to send data to the SAP Backend and
create a Support Incident in the SAP for Me, only 1 entry appears in the "Contacts" header section when examining the Support Incident on the SAP for Me.



  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


SOLMAN , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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