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SAP Knowledge Base Article - PreviewSymptom
You have mantained multiple Business Partners as "Processor" and "Contact Person" in an Incident in SM_CRM, but when you use the "Send to SAP" PPF action to send data to the SAP Backend and
create a Support Incident in the SAP ONE Support Launchpad, only 1 entry appears in the "Contacts" header section when examining the Support Incident on the SAP ONE Support Launchpad.
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Environment
- SAP Solution Manager 7.1
- SAP Solution Manager 7.2
Product
SAP Solution Manager 7.1 ; SAP Solution Manager 7.2
Keywords
SOLMAN , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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