SAP Knowledge Base Article - Public

2537449 - Supporting SAP Analytics Cloud Proof of Concept (PoC) / Trial customers

Symptom

You are participating in an SAP Analytics Cloud proof of concept (POC) program and you need technical assistance from SAP Product Support.

  • What is SAP Analytics Cloud proof of concept program? - This is an opportunity for customers to test, with some assistance from SAP Services, an SAP Analytics Cloud system for a limited time before making a decision to purchase the software.
  • How to verify that I am a POC customer? - The classification (internal CIC view) of your system will say POC.
  • Also, the URL of your SAP Analytics Cloud system may appear below:
    • poc-<customer/companyname>.<region>.sapanalytics.cloud
    • trial-<customer/companyname>.<region>.sapanalytics.cloud
    • poc-<customer/companyname>.<region>.hanacloudservices.cloud.sap
    • trial-<customer/companyname>.<region>.hanacloudservices.cloud.sap
    • poc-<customer/companyname>.<region>.hcs.cloud.sap
    • trial-<customer/companyname>.<region>.hcs.cloud.sap

Environment

  • SAP Analytics Cloud

Cause

  • SAP Support is not part of the POC program so all technical assistance is done through your Pre-sales representative at SAP who must be the system owner of the POC system.

Resolution

  • Please refer to the named contact (of your POC system) who has technical ownership of the POC project for support and assistance.

See Also

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Keywords

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Product

SAP Analytics Cloud 1.0