Symptom
You are participating in an SAP Analytics Cloud proof of concept (POC) program and you need technical assistance from SAP Product Support.
- What is SAP Analytics Cloud proof of concept program? - This is an opportunity for customers to test, with some assistance from SAP Services, an SAP Analytics Cloud system for a limited time before making a decision to purchase the software.
- How to verify that I am a POC customer? - The classification (internal CIC view) of your system will say POC.
- Also, the URL of your SAP Analytics Cloud system may appear below:
- poc-<customer/companyname>.<region>.sapanalytics.cloud
- trial-<customer/companyname>.<region>.sapanalytics.cloud
- poc-<customer/companyname>.<region>.hanacloudservices.cloud.sap
- trial-<customer/companyname>.<region>.hanacloudservices.cloud.sap
- poc-<customer/companyname>.<region>.hcs.cloud.sap
- trial-<customer/companyname>.<region>.hcs.cloud.sap
Environment
- SAP Analytics Cloud
Cause
- SAP Support is not part of the POC program so all technical assistance is done through your Pre-sales representative at SAP who must be the system owner of the POC system.
Resolution
- Please refer to the named contact (of your POC system) who has technical ownership of the POC project for support and assistance.
See Also
- Start your free 30-day trial!
- Free-trial FAQ
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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