2537800 - Unknown Attachment on an E-Mail in RUI

There is an attachment on an email despite there being no attachment present on the original email.

1.Go to the Activities Work Centre.

2.Select the E-Mails view.

3.Search for e-mail with ID: XYZ (XYZ represents the number of the E-mail).

4.Select and navigate to the Attachments view.

5.Observe the results.

There is an attachment icon beside the e-mail in the e-mail Object Work List.

There is an attachment called "_OriginalContent.html" in the Attachments facet of the E-mail thing inspector.

For every email created, the system creates "_OriginalContent.html" which stores the original HTML content of the email.

This is expected system behaviour.

KBA , LOD-CRM-EMP , Employee , How To