Symptom
Cancellation date in Class Enrollment Audit Report (CSV) shows as date of enrollment, not date of cancellation
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
Environment
SAP SuccessFactors Learning
Cause
Oversight by Admin who changed the registration status
Resolution
When an admin is canceling a Class they need to edit the 'Registration Change Date'.
'Registration Change Date' basically points to when did the status of the enrollment change.
If unchanged by the admin the 'Cancellation Date' in the report will remain the same as their initial registration date (see below).
The reason behind the admin doing this is because when an admin processes a cancellation, they are not necessarily doing it immediately after the user has informed them. It might be a day, a week, a month down the line. So by getting an opportunity to manually enter the Registration Change Date, it allows for greater reporting accuracy. It is possible to manually change the 'Registration Change Date' if necessary.
Keywords
Class, Enrollment, Audit, Report, CSV, Cancellation, Date , KBA , LOD-SF-LMS-REP , Reporting Data , Problem