2538262 - Error: 'CExtToolBar::GetRemoteFileCookie()...' when attempting to connect to SAP BW 7.01 from Crystal Reports

• Error: CExtToolBar::GetRemoteFileCookie()
• Fail to logon to an SAP BW System in Crystal Reports.
• Was able to successfully connect to the SAP BW System in older version of Crystal Reports.
• When attempting to connect to the SAP BW System 7.01 from Crystal Reports designer, it fails with the error like:
     
      CExtToolBar::GetRemoteFileCookie() HR = 0x80040154
      CExtToolBar::InitOpenSaveDialog() HR = 0x80040154
      CExtToolBar::InitializeGlobalData() HR = 0x80040154

• SAP Crystal Reports 2013 - Support Pack 05 and above
• SAP Crystal Reports 2016
       
• SAP BW 7.01

1. Install the SAP Logon and BEx Tools on a local computer.
2. Open Crystal Reports designer.
3. In Crystal Reports, under the menu "SAP",  select "Create New Report from a Query...", or "Open Report..."
4. In the "SAP Logon" window, select the SAP BW 7.01 System, and click "OK"
    
   It then fails with an error like:
     
       CExtToolBar::GetRemoteFileCookie() HR = 0x80040154
       CExtToolBar::InitOpenSaveDialog() HR = 0x80040154
       CExtToolBar::InitializeGlobalData() HR = 0x80040154

• The SAP BW System 7.01 version was lower than SP16.
• Crystal Reports does not support connecting to SAP BW 7.01 lower than SP16. For reference, see the supported platform document.

• Update the SAP BW System 7.01 to SP16 or higher.

CR, SAP BW 7.01, Crystal Report , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem