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2538364 - Required information when creating an case for SAP Hybris


This article contains question & information checking list when creating an case for reporting Hybris related issues.

You can refer to this article for the necessary information which should be provided in ticket based on your issue or question in different scenarios.

This article is intended to help you to raise efficient ticket to Hybris Product Support Team with less redundant communication rounds in order to accelerate handling process.



SAP Hybris Commerce All versions


SAP Commerce all versions


KBA , slave , master , CEC-SCC-PLA-PL , Platform , How To

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