SAP Knowledge Base Article - Preview

2538536 - How to get an External Reference ID for BYD/C4C case


"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

  • BYD/C4C case need to be forwarded to SAP for assistance
  • Customer would like to check cases' status, but they only have an internal reference number
  • Unable to see External Reference ID



  • SAP Business ByDesign
  • SAP Cloud for Customer 


SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805 ; SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1805 ; SAP Hybris Cloud for Customer add-ins 1711


BYD; C4C; Send to provider; External Reference ID, Incident, Missing, Not Found, Blank, Business ByDesign, Cloud for Customer , KBA , external reference id , unable to send incident to sap , send incident to sap , external reference number , LOD-SC-DEF , ByD Fall-back / DO NOT USE , How To

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