Symptom
When creating an incident with the key user, SOLMANREQU business role, with the guided procedure AIC_INCIDENT_G, description text entered by the key user in step 1 is lost at step 5 of the guided procedure.
Read more...
Environment
SAP Solution Mananger 7.2
Product
SAP Solution Manager 7.2
Keywords
KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.