SAP Knowledge Base Article - Public

2538866 - Plateau Report Developer connection error 500 after recent Instance refresh

Symptom

After a recent refresh, connecting with Plateau Report Developer (PRD) client, the connection fails with error:

 Failed: java.sql.SQLException: java.io.IOException: Server returned HTTP response code: 500 for URL: https://<LMS-URL>/vjdbc/vjdbc

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Validate the PRD client was connecting successfully before an Instance is refreshed.
  2. After Instance refresh, ensure default REPORT_DEVELOPER security role exists within Learning Administration and is assigned to the same admin.
  3. Open the PRD client and test connection to receive the error.

Cause

VJDBC connection details on database may need to be modified after some Instance Refreshes

Resolution

A Customer Success Incident can be opened to request Operations DB team to run the VJDBC script for 500 error.

See Also

2104424 - Connect to LMS stage instance via Plateau Report Designer

2324168 - Connecting Plateau Report Designer with LMS Database

2324197 - Plateau Report Designer Problems

Keywords

SF, LMS, connect, data source, JDBC, report_developer, developing, custom reporting, PRD, error 500 , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS-CRI , Custom Report Issues , Problem

Product

SAP SuccessFactors Learning all versions