Symptom
- Employee that was terminated successfully is suddenly reactivated by the system without use "Rehire Inactive Employee" tool.
Environment
- SAP SuccessFactors Employee Central - All Versions
Reproducing the Issue
- Employee was terminated using Terminate option under take action or via import
- Employee has a new record in the Job Information portlet and the Employee Status was changed to Active
- No changes performed in the rehire tool or Manage Pending Hire
Cause
- Even if the customer is terminated, Administrator can add new records to their profile. This will create a new record related to an Event Reason and this Event has the Employee Status as Active so the Employee will be reactivated in the system
Resolution
- Go to the employee´s profile
- Select Job Information
- Select History
- Identify what is the Event Reason that is inserted in the last record where the employee is Active again
- Go to Admin Center
- Search for Manage Organization, Pay and Job Structure
- In the first drop-down list search for Event Reason and select the one you checked in the Job Information page
- The Employee Status of this Event is filled as Active or similar status. If the event or event reason does not lead to a change of the Employee Status, for example, if an employee is promoted, the Admin has to leave this fiel on NO SELECTION
Keywords
- Employee Central, Employee Status, Termination, Terminated, Inactive, Event Reason, Rehire
Product
SAP SuccessFactors Employee Central all versions