SAP Knowledge Base Article - Public

2540395 - [SF MOB] - How To Enable Recruiting Mobile Apply - Recruiting

Symptom

How To Enable Recruiting Mobile Apply

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing
  • SAP SuccessFactors Mobile

Resolution

Here are the steps to configure Mobile Apply:

Prerequisites
Enabling Mobile Apply requires a correctly configured RCM-RMK integration.
Please refer to 2250159 - "Recruiting Mobile Apply" for the list of prerequisites.

Procedure to enable Mobile Apply
1. Enable V12 External Career Site:

  1. Open Admin Center
  2. Open Manage Recruiting Sites 
  3. Check the option

2. Enable Mobile Apply:

  1. Open Admin Center
  2. Open Manage Recruiting Sites 
  3. Check the option

3. Set candidate file upload options:

  1. Open Admin Center
  2. Open Manage Recruiting Sites
  3. Check Enable upload of documents from Dropbox to allow candidates to upload files from Dropbox. 
  4. Check Enable upload of documents from Google Drive to allow candidates to upload files from Google Drive.

4. Allow mobile users to apply: (configuration done in Career Site Builder XML)

  1. Go to CSB > Tools > Import & Export > Export tab
  2. Export the Site Settings 
  3. Export the Site Settings twice (important note: keep two copies of this file - one unmodified as a backup in case anything goes wrong so you can restore the original configuration, and one that you will modify)
  4. Open the file with a text or XML editor (e.g. Notepad++, Oxygen, etc...)
  5. Look for the section Use Business Card Apply for Mobile (Standard & Responsive)
  6. Set <usemobiletc>true</usemobiletc>
  7. Save the file
  8. Go to CSB > Tools > Import & Export > Import tab
  9. Import the Site Settings using the modified file
  10. Reload the page

Note : When disabled (Unchecked), mobile users will be asked to enter their email address and emailed a link with instructions to complete the apply process from a desktop device. When enabled (checked), mobile users on a responsive site will go through the normal apply process and be handed off to the ATS just like a desktop user.

5. Optional configuration for mobile application:

  1. Open Admin Center
  2. Open Manage Recruiting Sites
  3. Enable Mobile Apply
  4. Show Only Required Fields in the Mobile Application

Note: Enabling Show Only Required Fields in the Mobile Application allows users who apply on a handheld phone to only see fields that are listed as required. All optional fields are hidden from their experience. This only applies to the handheld devices.

Please Also Note: If you ever face an issue where all fields are showing in a mobile device even though you have enabled the setting to only show required fields, this can be due to a server cache issue. So Please deselect and select the checkbox again in Manage Recruiting Sites and this should solve that issue. Note that this is a very rare case.

See Also

2250159 - Recruiting Mobile Apply

Implementation Handbook - Configuring Mobile Apply

Keywords

KBA , LOD-SF-RMK-INT , Integrations with RCM, Job Posting, CAS , LOD-SF-RCM-MOB , Mobile Interface, Mobile Apply , How To

Product

SAP SuccessFactors Recruiting all versions