Symptom
Approver is not able to see the Approval Task on his/her Approvals screen in Multi-Step Approval Process even after having proper Access Rights
Reproducing the Issue
- Go to Managing My Area work center
- Select View Approvals
- Show Open Tasks
New Approval task is not displayed
Cause
In Multi-Step Approval process, the approval task will be triggered step by step
If there are incomplete approval tasks in the previous step , then the corresponding approval task will not be triggered unless previous tasks are completed
Resolution
The Approval Task has to be completed one by one to trigger Approval Task for the Subsequent Approver
Keywords
KBA , approval task , managing my area , SRD-CC-BTM , Business Task Management , How To
Product
SAP Business ByDesign all versions